Troubleshooting & Solutions

Most Common Problems Solutions

Problem: There is an IP sending messages inside the network...

Some clients appear online but have no internet
Service is very slow for them
General service instability

How do I know if there's an IP inside my network?

Three detection methods:

First Method

DHCP Client

Second Method

ARP

Third Method

Tools → IP Scan

Solution:

Step One: Try to access this device and disable its DHCP server.
Step Two: Try to locate the device by dividing the network into areas.

Warning: Leaving the device in the network will cause service instability.

Problem: This happens due to choosing an inappropriate Subnet. (Example: /24)

Solution:

Choose a larger Subnet:

/16/8/4

Problem: Common problem with users of version 5 or weak router board devices.

Tools → Profile

Suggested Analysis Tools

IP Scanner

Detect connected devices on the network

System Profile

Monitor CPU and memory performance

Firewall Analyzer

Analyze data traffic and security

Bandwidth Monitor

Monitor bandwidth consumption

Troubleshooting & Solutions

Most Common Problems Solutions

How do I know if there's an IP inside my network?

Three detection methods:

First Method

Second Method

Third Method

Solution:

Solution:

Choose a larger Subnet:

Suggested Solutions:

First Solution: Update the version

Second Solution: Change hardware

Suggested Analysis Tools

IP Scanner

System Profile

Firewall Analyzer

Bandwidth Monitor

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